Support

Common questions and how to reach us.

Frequently asked questions

I cannot connect to the backend

Check your network connection and that the app is up to date. The app talks to our API over HTTPS. If the problem continues, it may be a temporary outage; try again later.

My CSV import failed

Confirm the file is valid CSV text. The app reads the CSV you paste or share. If a row is rejected, it is staged so you can review and correct it. Check that required fields such as date and amount are present and formatted correctly. Amounts should be plain numbers.

I forgot my password

Use the reset password option on the sign-in screen. Reset requires access to your account email. We store passwords only as Argon2 hashes and cannot tell you your original password.

How do I cancel my subscription

Subscriptions are managed by Apple through the App Store. Cancel or manage your subscription in your Apple account settings. Refunds are handled by Apple.

How do I delete my account

Open Settings in the app, choose Delete Account, and re-enter your password to confirm. There is a 30-day grace period. See Account Deletion for the full process.

How do I export my data

Open Settings, choose Export Data, and pick CSV or JSON. Export is a Pro feature.

Contact

If these answers do not resolve your issue, email [TODO: support email].

Last updated: [TODO: effective date]